All personal information you supply to us will be treated in accordance with all applicable legislation, including but not limited to the Data Protection Act 1998 and we will take all reasonable steps to protect your personal data including the use of encryption technology.
WE DO NOT SELL ANY PERSONAL INFORMATION TO ADVERTISERS OR THIRD PARTIES.
How long do we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is strictly necessary for the purpose for which it was collected.
At the end of that period, your data will either be deleted completely or anonymised,so that it can be used in a non-identifiable way for business analysis and planning.
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by Very Merry Berry or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes, like order fulfilment.
If an order is placed with us, we need to hold personal information such as your name, email address, phone number, home address, shipping address and credit card billing address so that we can process and fulfil your orders. Credit card details are entered directly into our Stripe payment system and are neither communicated to nor held by us.
When you register with us, you will be asked if you want to subscribe to our newsletter. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, offers and news.
In addition, if you register with us using your Facebook or Twitter log-in, you may give us permission to access your information in that social media channel. So, if you did choose to link your Facebook or Twitter account to verymerryberry.co.uk, this would enable us to obtain information and content from those accounts.
We are committed to limiting our use of your personal information for the following purposes:
- Managing the Company’s business activities, including analysis of customers' shopping habits, product performance and user preferences;
- Processing and delivery of orders, account management, processing payments, credit reference checking, and fraud detection;
- Technical administration of the Website;
- Monitoring and analysis of customer behaviour for the Company’s internal purposes only;
- Communicating with you about news, products, special offers or other services and promotions offered by the Company and/or via the Website.
There are a few circumstances where we may share some of your data with others:
- To fulfil essential services of our business with appointed and approved third party providers;
- With external research companies whom we may ask to conduct customer surveys on our service;
- We may share your personal information with our third-party marketing service providers who manage marketing communications on our behalf, including those sent by email. The information we share with them will include your contact details if you are currently subscribed to any of our marketing lists;
- If we are requested by the police or any regulatory or government authority investigating illegal activities to provide information concerning your activities;
- In the unlikely event that our business is sold to another company.
Our web server automatically logs certain non-personal information, such as which pages are being viewed, what browser users may have, or other statistical information about site traffic and sales data, but these statistics do not include any information which can identify you personally. This information helps us to improve the Website, and cannot be traced back to an individual user.
We may use the personal information of registered users to inform our marketing campaigns, together with non-personal data to monitor customer patterns so we can consistently improve our site and better meet our customer’s needs.
We may collect non-personal data about the use of the Website, such as pages visited, time spent on the site, use of the services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Additionally, some functionality of the Website may send a "cookie" to your computer. Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for the Website. This helps us to personalise your experience and to provide you with the best service when you shop. You can, if you prefer, set up your internet browser to not accept cookies.
HOW WILL YOU PROTECT MY DATA ONLINE?
The Website uses secure server software to protect your personal information whenever you place an order or access your account. This software encrypts all your information before it is sent to us.
When you share your personal details with us, we use various security features and procedures, considering industry standards, to try to protect your personal information to prevent unauthorised access to that information. For example, the Website offers secure “https” access to the transactional part of our website.
We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you.
Access to your data on the Website is password-protected. To protect any data, you store on our servers, we regularly monitor our systems to ensure that they are as secure as possible. We will do our best to protect your personal data, however, there are also several steps that you can take to keep your account safe, such as using a strong password that includes characters other than just letters.
If for any reason you are unsure about the personal information we are holding about you and would like to know more, please contact us. We will happily answer your queries and update any records as required. Please feel free to get in touch using our CONTACT FORM or emailing us at firstname.lastname@example.org.
HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE?
We know that security is a major concern to many of our customers. You may place your order securely and directly on the Website, either through your desktop, tablet or mobile phone. We use one of the best payment platforms in the world and we accept almost every kind of credit or debit card.
Your online transactions are very secure. The card details are filled in on our payment provider’s platform and they are encrypted. The Company is only informed of the result of the operation and does not have access to or hold any of your personal financial information. When you shop with us you can be assured that your payments are secure - our payment gateway is a PCI Level 1 compliant service, which is the highest level of certification for the payment card industry.
WHAT HAPPENS IF I THINK MY CARD HAS BEEN USED FRAUDULENTLY?
The risk of fraud from using your card on the Website is extremely low. Nevertheless, if your card is used fraudulently as a direct result of having been used to buy from us, we will work with your credit card company to provide any information they require to resolve the issue so that you don’t lose out.
CAN I BE REMOVED FROM YOUR MAILING LIST?
If you do not wish to receive any further email messages from us, please click the unsubscribe link at the bottom of any newsletter email or please email us. Please note that it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more emails after you have given notice to unsubscribe.
We will always offer you the opportunity to opt-out of services such as subscription to our newsletter. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of our mailing list. Simply follow the indications in the e-mail.
Should you choose to have your name and personal data removed from our database altogether, you can do so by using our CONTACT FORM.
If for any reason you are concerned that the personal information held by the Company is not correct, please visit the Website and click on the "Log In" menu on the home page; your personal information will be made available for you to review and amend in the "My Account" section of our site. Only you, or upon request from you, the Customer Services team, can access your personal data.
We will happily answer your queries and update any records as required. Please feel free to get in touch using our CONTACT FORM.
If you require further information or would like to file a complaint, please go to the ‘Contact Us’ section of the Website and write to us by using the CONTACT FORM provided or email us at email@example.com. We will get back to you at the earliest opportunity. We take customer feedback very seriously and we want to provide a first-class customer experience for all our users.
WE WILL NOT sell your information – including your name, address, e-mail address, or credit card information to any third party.
WE WILL NOT Share your information with third-party advertiser or ad networks. We do not currently display third party adverts on the Website and, if we did, we would not share your personal details with any third-party advertiser or network.