** FREE DELIVERY TO UK MAINLAND ON ORDERS OVER £100 **

TERMS & CONDITIONS

Please read carefully the following Terms & Conditions before using the Website, as use of the Website is subject to these Terms and Conditions, and your ongoing use of the Website constitutes your acceptance of them and your agreement to be bound by them. 

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and (if applicable) the remainder of the provision in question will not be affected.

These Terms and Conditions are governed by English law, and any disputes arising under these Terms and Conditions and / or out of your use of the Website are subject to the exclusive jurisdiction of the English courts. This Website and our Terms have been designed for use within the United Kingdom and under English law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any other applicable local laws or regulations, and responsibility for such use and / or placing of orders rests solely with the customer. Insofar as relevant, any products or promotions not permitted under any applicable local laws are not offered to you.

Every time you wish to order products, please check these Terms and Conditions to ensure you understand the terms which will apply at that time.

This Website (www.verymerryberry.co.uk), is owned by and operated by Very Merry Berry Ltd with delivery services provided by DMC Distribution Ltd (“DMC”). 

If you have any questions regarding the Website or these Terms and Conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us HERE, by emailing us at contact@verymerryberry.com, or by post using the address given below:

Very Merry Berry Limited 

Kemp House, 160 City Road, 

London, EC1V 2NX, 

Registered in England. 

Company Registration Number 10030930 | VAT Number 235822312

WEBSITE

WEBSITE CONTENT

We will attempt to ensure, wherever possible, that the information available on the Website is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as possible after becoming aware or being notified of these.

All drawings, photographs, descriptive content and specifications of the goods appearing on the Website are for the sole purpose of giving an approximate description of the garments or items on sale.

We may change, suspend or discontinue any aspect of the Website at any time, without notice or liability, including the availability of any products, features, information, database or content, or restrict access to parts or all the Website.

UPLOADED THIRD PARTY CONTENT

Whenever you make use of a feature that allows you to upload content to our Website, such as writing a product review, or to contact other users of our site, you must comply with these Terms and Conditions and any applicable law, and hereby warrant that you will do so.

Any content you upload to our Website will be considered non-confidential and non-proprietary. The Company has the right to use, copy, distribute, reproduce, modify, alter and/or disclose to third parties any such material for any purpose. The Company also has the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time if we believe that your use of the Website is in violation of these Terms and Conditions, any law, the rights of any third party or if you are not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website. You hereby agree to be responsible to indemnify the Company for all costs, damages, expenses, losses and liabilities incurred and/or suffered by us because of any claim in respect of your use of the Website

PROMOTIONAL OFFERS

From time to time we will run promotions or offers on the Website on selected products. 

All qualifying promotional offers will be automatically applied to your order, except where you are issued with a specific discount code which you will need to enter in the relevant ‘PROMOTIONAL CODE’ box on our checkout page if you wish to take advantage of it. 

We offer a 10% one off welcome discount to new email subscribers only. Upon entering their e-mail an ‘offer code’ will appear on-screen and will be sent by e-mail. The code can only be used once and is valid for 30 days from the date of registration. 

Only one code can be used per household, and the Company reserves the right to refuse to apply a discount where multiple accounts are registered to the same user or the same address. 

Use of the introductory discount code is subject to the following terms and conditions which apply to all promotional offers or discount codes offered by the Company (via the Website or otherwise).

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted, unless otherwise stated, and may be subject to a minimum overall order value;

  2. They cannot be used in conjunction with any other promotional offer or discount codes;

  3. Save as expressly provided otherwise, they are only valid for the period specified, and cannot be used outside of that period, and will be deemed to have automatically expired at the end of such period;

  4. They are not valid on gift wrap service;

  5. If an item is returned which brings the total amount spent on the original order to which a promotional discount or discount code was applied below any qualifying level, the discount originally applied may be deducted from any refund, and;

  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without notice.

Refunds will only be applied to the same card that was used to make the original transaction.  

However, please be aware that during the sales period no refunds are accepted. During these periods, we will only process exchanges or provide online store credits.

We are not able to refund any postage charges. 

T&C’s OF PURCHASE

By using our Website and placing an order you confirm your agreement to the following terms and conditions. Nothing in these terms and conditions shall affect your statutory rights.

Orders

- All product orders shall be deemed to create a contract between Very Merry Berry Limited (the “Company”) and you, the buyer, to purchase any items on the Website in accordance with these terms and conditions.

- You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the ‘CHECKOUT’ section of the Website and the Company will not be obliged to accept an order unless all details requested have been entered correctly.

- No order submitted by you, the buyer, shall be deemed to be accepted by the Company unless and until we confirm acceptance of your order by e-mail. 

- The Company is entitled to refuse any order placed by you and will not be required to provide an explanation.

- Your contract for purchases made through the Website is with the Company, and you undertake that all products ordered by you are for your own private and domestic use only and are not for resale. 

Products 

- Products may differ slightly from the images shown on the website.

- We have made every effort to display the colours of our products as accurately as possible. However, as the colours you see when you view the images on the Website will depend on your monitor, we cannot accept responsibility for any variation in colour between the images viewed in the browser software or computer system used by you and the actual colour of the products as received.  

- All descriptions, photographs, specifications or illustrations contained on the Website are issued or published for the sole purpose of giving an approximate idea of the products described on the Website and will not form part of the contract between the Company and you, and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.  

- All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Please refer to the size guides for clarification.

- Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Stock Availability

- We make every effort to display all items currently available on the Website, and aim to hold stock of all styles and sizes while a product is active.

- Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in the product page. 

- You can request for an e-mail to be sent to alert you as soon as the item(s) are available again. 

- If a product is sold out or it is discontinued, we will display this information on the product page and you will not be able to add it to your shopping basket.

Prices

- The price charged will be the price quoted on the website in pounds sterling at the date the order is received [and will include VAT, where applicable].  Prices displayed in any other currencies are for information purposes only.  

- If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero, but the product(s) may be subject to local customs or import duties, for which you shall be solely responsible.  

- If your order is being sent to a member state of the EU then the selling price will include VAT at the rate applicable in the country of origin (where the Company is based), the UK. 

- If you use a credit card that is issued in a currency other than pounds sterling to make your purchase, you may be charged a foreign exchange fee.  Please check the applicable terms and conditions of your card provider.  

- The Company shall not be responsible for the payment of any customs or import duties levied once the package reaches your destination country, which shall be the sole responsibility of you, the purchaser.  

- Delivery costs to the UK and other EU countries are specified separately in the CHECKOUT section of the Website. 

- We reserve the right, by giving you notice, to increase the price of the items you have ordered (before delivery) to reflect any increase in the cost to us, due to any factors beyond our control (such as without limitation, any foreign exchange fluctuation, postage price increases, significant increase in the costs of labour, materials or other costs of manufacturing).

- In the unlikely event of there being such an increase in the price of goods, we will notify you of the same beforehand, and you will be given the opportunity to cancel the order before delivery.  

- All orders will be processed based on the Prices displayed on our website in pounds sterling, and unless otherwise indicated, are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section.

Gift Service

- We will try our best to wrap your item as requested. 

- Please note that some items are too large and we will not be able to gift wrap them. 

- Where you have asked us to use only one gift bag we will try to do so, however, if the items do not fit and we must use more than one, you will be charged for each bag used.

Gift Cards

Our gift cards do not have an expiry date and the recipient can make as many purchases as they like in a single visit or multiple transactions, until their credit runs out. Gift Cards cannot be exchanged or refunded for cash. Gift Cards can be used towards the purchase of goods at a higher price than their face value upon payment of the difference.

The Company is under no liability to replace or refund gift cards which are lost or destroyed, whether they have been redeemed or not. 

You can redeem a gift card on the checkout page by selecting ‘GIFT CARD’ as the payment option and by entering pin code provided in the email you received. Your gift card amount will then be automatically deducted as payment on your order.

PLEASE NOTE:

- If the value of your gift card exceeds the total amount of the order to which it is applied, you will be able to use any remaining balance on a future purchase.  

- If the value of any gift card(s) applied is less than the total value of the order, any remaining balance once the value of the gift card(s) applied has been deducted must be paid by credit or debit card before the order can be completed.  

- The balance on your gift card has NO expiry date.  

- Gift cards cannot be returned or exchanged for a refund.  

- All returned items that were paid for with a gift card will be refunded as a store credit to your account by the Company, for you to use against a future purchase.  Any store credits so applied will also not have an expiry date.  

- If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment, and the remaining amount will be refunded as a store credit on the terms set out above.  

- To return an item that you have purchased with a gift card please see our ‘Returns Policy’.

PLEASE READ OUR GIFT CARD’ INFORMATION PAGE FOR A STEP BY STEP GUIDE ON HOW TO BUY AND USE THEM.

Payment

- When you place an order on the Website for items that are in stock, you will be charged for the items immediately via the payment method provided by you at the checkout. 

- By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided above.  

- Property and title to the items purchased shall only pass to you, the buyer, once the Company receives confirmation from your credit card provider that full payment has been received.  

- We will issue a confirmation email to your registered email address once the transaction is completed, and will send a further email to you once your order has been dispatched.  

- Payments can be made using American Express, Delta, MasterCard, Solo, Switch Maestro, Visa and Visa Electron, although the Company reserves the right to vary the accepted methods of payment at any time, in its sole discretion.

Delivery

Please note that a delivery charge will be added to your order value where appropriate. All orders made via the Website are tracked and require a signature on delivery. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

Delivery options are as follow:

Zone 1

Royal Mail 1st Class Tracked: £5.95 (up to 2kgs) – 1 to 3 working days depending on destination.

Applies to England, Wales, Scotland. Includes UK Islands, Highlands and Islands of Scotland up to 2kgs, thereafter price is £6.50.

DPD Express Next Day Delivery: £6.50, for orders placed before 2pm (up to 30kgs) – Next Day delivery.

Includes England, Wales and Scotland. Excludes UK Islands, Highlands and Islands of Scotland.

Zone 2

DPD Express Delivery (up to 3kgs): £15.95 – 3 to 10 working days depending on destination.

Includes UK Islands, Highlands and Islands of Scotland, Northern Ireland, Ireland and Mainland Europe. Excludes all European islands and Bosnia-Herzegovina, Iceland, Bulgaria, Cyprus, Croatia, Greece, Liechtenstein, Montenegro, Norway, Serbia, Switzerland, Finland, Malta and Romania.

DPD Express Delivery (from 3 to 30kgs): £18.95 – 3 to 10 working days depending on destination.

Includes UK Islands, Highlands and Islands of Scotland, Northern Ireland, Ireland and Mainland Europe. Excludes all European islands and Bosnia-Herzegovina, Iceland, Bulgaria, Cyprus, Croatia, Greece, Liechtenstein, Montenegro, Norway, Serbia, Switzerland, Finland, Malta and Romania.

Free express delivery (normally £6.50) applies to the UK mainland only. Offer applies when order value, net of discounts or promotions, equals £100 or more. Please note that gift wrap, gift box service and gift cards are excluded from order values for the purposes of this offer. 

- Your order will be delivered to you at the address provided by you, unless you nominate a neighbour to take delivery of the item for you, or a safe place where you are happy for the item to be left (although in case of the latter option, this is solely at your risk, and we cannot be held responsible for any loss, damage or theft of items that occurs after they have been left in a nominated safe place). 

- A one hour window of delivery is offered on the DPD services if a mobile number is provided. 

- All goods must be signed for unless you specify that they are to be left in a nominated safe place.

- The risk of the goods shall pass to you upon such delivery taking place.

- Any dates quoted for delivery of your order are only an estimate and we shall not be liable for any delay in delivery of the goods. 

- We can deliver to most global locations, but if you do not live within the United Kingdom or one of the EU countries covered by our ‘Zone 2’ DPD Express delivery service, you will need to contact us directly for a separate shipping quote.

- We shall not be liable to you for the incomplete delivery of an order, but will provide you with the outstanding items as soon as we can. If we have not delivered the outstanding garments within 7 days from the date that you notify us that the order is incomplete, you shall be entitled to cancel the order for any such undelivered items.

PLEASE REFER TO OUR DELIVERY’ GUIDELINESFOR FURTHER INFORMATION

Order Cancellation and Returns Policy

Cancelling an Order

When you make an online purchase, you have a statutory right to change your mind and cancel the entire order (except for personalised items) within 14 days (“Cancelled Order”).  

- If you exercise your statutory right of cancellation BEFORE the Cancelled Order has been despatched, you will receive a full refund of the entire value of the Cancelled Order (less any discounts that were applied), together with any delivery costs (including any express delivery fees, if applicable).  

- If you exercise your statutory right of cancellation AFTER the Cancelled Order has been despatched, provided all items included in the Cancelled Order are returned in their original condition (as described below), you will be entitled to a refund of the cost of the Cancelled Order (less any discounts that were applied), together with standard delivery charges. 

Only items that are unused or unworn, with their original packaging intact, their original tags in place, and which are returned in the same condition in which they arrived, will be permitted to be cancelled.  

You will be responsible for the costs of returning the items in question once they have been delivered, and you will not be entitled to a refund of such costs, unless the items delivered are incorrect or faulty, in which case we will reimburse any reasonable return shipping charges incurred by you in full. 

We recommend that items being returned are sent by registered delivery, so that they can be tracked and signed for on delivery.  

Once all items in the Cancelled Order have been received and checked to confirm that they are in the required condition (as described above), we will process the refund, which will be applied to the same method of payment used when making the original purchase.  Where e-gift cards have been used to pay for a Cancelled Order, a store credit will be applied for the equivalent value.  Any discount codes or promotional vouchers used when making the Cancelled Order will not be re-issued.  

Your statutory right to cancel does not apply to personalised items, and you will not be entitled to return such items and claim a refund, unless they are incorrect and faulty.  

Although you may cancel an order at any time after it has been placed, the 14-day statutory period within which you are entitled to do so does not start to run until the day on which you receive the Cancelled Order.  

All cancellations must follow the ‘Returns Procedure’ set out in the RETURNS section of our website.

Returns Policy

In addition to your statutory rights to cancel an order within 14 days, we will allow you to return any unused / unworn item(s) that have not been personalised within 30 days of purchase for exchange or refund, provided the item(s) in question are returned in their original packaging with their tags in place, and in the same condition in which they arrived (“Returned Items”).  

Items purchased during the period 1st – 15th December may be returned for exchange or refund at any time up until 15th January. For any item(s) bought after 15th December the standard 30-day period will apply.  

If you wish to return an item, please contact us in advance to obtain a Returns Authorization Number for the items to be returned.  

Please, ALWAYS enclose the INVOICE AND RETURNS FORM that was in your parcel, explain the reason for the return and quote the Returns Authorization Number.  

You will be responsible for the costs of returning the items in question once they have been delivered, and you will not be entitled to a refund of such costs, unless the items delivered are incorrect or faulty, in which case we will reimburse any reasonable return shipping charges incurred by you in full. 

We recommend that Returned Items are sent by registered delivery, so that they can be tracked and signed for on delivery.  

Once the Returned item(s) have been received and checked to confirm that they are in the required condition (as described above), we will process the requested exchange / refund.  

Where a refund is requested, then save as provided for below, refunds will be applied to the same method of payment used when making the original purchase, less any discount or other promotional codes used when placing the original order as applied to the value of the Returned Items.  We will aim to process refunds within 14 days of the date when we receive the Returned Items back.  Where e-gift cards have been used to pay for Returned Items, a credit note will be issued for the equivalent value.

Refunds will not be permitted for Returned Items sold during any sale or other promotional periods, but you will still be entitled to exchange such items, or receive a credit note for their value, provided they are returned in the condition stipulated above.  

We are entitled to make a deduction from any refunds due for any reasonable loss in value of Returned Items, if the loss is the result of damage caused prior to their receipt by us, and we reserve the right to do so.

Returned Items must be clearly labelled, and the Returns Form accompanying the items must be completed in full.  Returns which do not comply with these requirements, and which are not clearly identified, will not be processed and cannot be refunded.

PLEASE READ OUR RETURNS POLICYFOR A STEP BY STEP GUIDE ON HOW TO RETURN AN ORDER TO US. 

Your Warranty

You, the buyer, warrant that all details provided on our ‘CHECKOUT’ page when buying any goods from the Company / via the Website are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost of the items you have purchased.

Limitation of Liability

The Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. 

Save as provided above, and to the fullest extent permitted by law, neither the Company nor any of its members, agents, directors or employees, nor any associated company, shall be liable to you in contract or in tort, whether pursuant to the express terms of the contract, or any duty of care implied by law, or otherwise, including, without limitation, by reason of any representation, pre-contract or otherwise (whether on the part of the Company or any of its members, agents, directors, employees or otherwise), or any implied warranty, condition or other term, or any duty at common law, for any indirect, special or consequential loss or damage, including any economic losses (which shall be deemed to include, without limitation, any loss of revenues, profits, contracts, business or anticipated savings, goodwill or reputation), or any other costs, expenses or other claims for compensation whatsoever which arise out of the use of the Website, the supply of the products or their use or resale by you, the buyer.

While the Company makes every effort to ensure that the information on the Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and it will not be responsible for any errors or omissions, or for the results arising from the use of such information. 

The Company takes all reasonable steps to ensure a fast and reliable service, however, it does not guarantee that your use of the Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.

The Company will use all reasonable endeavours to carry out its obligations within a reasonable period but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. 

The following, will be included without limitation, as causes beyond our reasonable control (including where the events in question affect any sub-contractor that we may use):

  1. Act of God, explosion, flood, tempest, fire or accident;

  2. War or threat of war, sabotage, civil disturbance or requisition;

  3. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

  4. Import or export regulations or embargoes;

  5. Strikes, lock outs or other industrial actions or trade disputes;

  6. Difficulties in obtaining raw materials, labour, fuel, or any other essential items which enable the manufacturing and transport of goods;

  7. Power failure or breakdown in machinery.

If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 15 days from such notice, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to deliver on our contract.

The entire liability of the Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

DISCLAIMER

All materials and information contained on the Website are provided "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a purpose or non-infringement. In no event, shall the Company be liable for any incidental, indirect, special or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to any information contained herein. The Company reserves the right to make changes to any information or materials on the Website, and to make improvements and/or changes to the Website at any time and without notice.

LINKS

The Website may contain links allowing you to leave the Website for other sites that are not under the Company’s control. The Company shall not be responsible for the contents or transmission of any linked site or any link contained in a linked site or for ensuring that the linked sites are error and virus free. Nor shall the Company be responsible for the terms of use or privacy practices of such sites. You are encouraged to read carefully the policies of each site you visit.

COPYRIGHTS AND PERMISSION

Unless otherwise noted, the Website, including all its subsidiary parts, its, associated graphics, photography, content, the name Very Merry Berry, www.verymerryberry.co.uk, all web domains related to our brand, along with all other files residing on the server hosting the Website are copyrighted by and are the property of the Company. ALL RIGHTS RESERVED.

All such Content, and related intellectual property rights mentioned or displayed on the Website are protected by all applicable intellectual property and trademark protection provisions, including but not limited to any relevant and applicable EU provisions.

All rights to the Website and its constituent parts are hereby reserved and, except as provided herein, no part of the Website may be used for any reason or reproduced in any manner, whether by paper, electronic means or any other method without the express written consent of the Company. All public entity logos are used with permission and may not be reproduced, copied, or transmitted. All other images are the property of the Company and may not be reproduced, copied, or transmitted without prior consent.

Permission is hereby granted for the following purposes only:

- To transport these pages through any media network using the HTTP Hypertext Transport Protocol for temporary storage for the purposes of reading these pages,

- To refer to these pages from other pages via Uniform Resource Locators (URLs),

- To print individual informational pages in hard copy format only for private use.

These pages may not be copied for any other reason; nor may they be permanently stored on any system other than the Website that can retrieve them via HTTP. Copies of these pages may not be modified under any circumstances, except for visual formatting in accordance with the HTML specification.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material only for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

NO COMMERCIAL USE

The Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, transfer, or sell any Content, software, products, or services contained within the Website. You may not use the Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

If you would like to sell our products, please write to us at contact@verymerryberry.com. We will be happy to send you a list of our wholesale prices, including a copy of our terms and conditions.

AGREEING TO THE TERMS

You agree fully to defend, indemnify and hold harmless the Company, its directors, employees, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C's by you or any other liabilities arising out of your use of the Website, or the use by any other persons accessing the Website using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

If you do not agree to these Terms of Use or the Privacy Policy posted on the Website, please do not use this site or any services offered by the Company via the Website or otherwise. We reserve the right to make changes in these Terms and Conditions. You will be notified of substantial changes to these terms through the posting of a prominent announcement on the Website. Your use of the Website indicates acceptance of these Terms and Conditions.

REGISTRATION

To use some of the services or features made available to you on the Website, you will need to register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate and current in all respects. Should any of your registration information change, please notify us using our CONTACT FORM or emailing us at contact@verymerryberry.com

For further information on how we use your personal information please read our Privacy Policy.

CONTACT INFORMATION

If you have any questions about our Terms and Conditions, please feel free to contact us using our CONTACT FORM or emailing us at contact@verymerryberry.com.

QUERIES & COMPLAINTS

We aim to respond to e-mail and written queries within 48hrs.

You can contact us in any of the following ways:

You can write to us at: 

 Very Merry Berry Limited,

Kemp House, 160 City Road, London, EC1V 2NX, UK. 

 You can also write to us by e-mail and we will get back to you as quickly as possible. 

 

In respect of complaints, we will consider the nature of the complaint and will contact you within 15 working days (of receiving your complaint) to give you an answer and reach a resolution.

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